Notation related to Specified Commercial Transaction Law
distributor
Encore MS Co., Ltd.
Representative responsible person
Katsuya Matsubara
location
〒181-0013 Aoki Building 2F, 3-22-5 Shimorenjaku, Mitaka City, Tokyo
Phone number/Fax number
0422-66-2745
Call reception hours
10:00~18:00
public email address
Homepage URL
https://www.journeyguitarsjp.com
Selling price
Please see the product introduction page.
Necessary charges other than product price
Consumption tax, shipping fee
payment method
Bank transfer, credit card, convenience store payment, PayPal
Delivery time
As a general rule, items in stock take about 5 days. In the case of out-of-stock items, special order items, etc., we will contact you by e-mail or telephone to inform you of the estimated shipping date.
Returns, exchanges, cancellations, etc.
We will only accept exchanges or returns if the delivered product is defective or different from what you ordered. Please notify us by e-mail within 7 days after the arrival of the product.
Please note that we do not accept exchanges or returns of products in the following cases.
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Exchange/return for customer's convenience
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Items that have passed 8 days or more after arrival
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Items that have been soiled or damaged by the customer
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Sanitary products such as mouthpieces and harmonicas
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Books, sheet music, software (including media such as DVDs)
return shipping
In the event of an initial defect, please contact us as soon as possible as we will cover the cost of shipping.
In other cases, we will bear the cost only if you contact us in advance and approve it.